Refund Policy

1. Overview

At Earnestreviewgroup, we are committed to providing high-quality digital content and consulting services. However, we understand that there may be circumstances where you require a refund. This Refund Policy outlines the conditions under which refunds may be issued and the procedure for requesting one.

This policy applies to all purchases made through our website for products or services, including but not limited to consultancy reports, feasibility studies, and premium content access.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • The service was not delivered within the agreed timeframe without justification.
  • The delivered material contains substantial errors or fails to meet the specified requirements.
  • You cancel the engagement before any work has begun, subject to a cancellation fee covering administrative costs.
  • The service was purchased by mistake and you notify us within 14 days of the purchase date.

To qualify for a refund, you must provide a clear reason and supporting documentation where applicable.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Change of mind after the service or content has been fully delivered.
  • Requests made more than 30 days after the completion of the service.
  • Failure to utilise the services due to insufficient information provided by the client.
  • Discrepancies related to subjective opinions on quality where the delivered work meets the initial brief.

Any refund granted will be processed via the original payment method and may be subject to transaction fees.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

  • Contact our support team at earnestreviewgroup@gmail.com with your order number, purchase date, and reason for the refund request.
  • Our team will review your request within 5 business days and may ask for additional details.
  • You will receive a final decision via email within 10 business days of submitting the request.

If your request is approved, we will process the refund within 14 business days. If rejected, we will explain the reasons and suggest possible alternatives.

5. Processing Time

Refunds may take up to 10–15 business days to appear in your account, depending on your payment provider. In some cases, the processing time may be longer due to external banking procedures. We will notify you once the refund has been initiated.

Should you have any unresolved concerns, you may contact us by phone at +31 40 7362915 or write to our registered address.